How do I make a call within the country I am currently located?
What kind of payments do you accept?
We accept Visa, MasterCard, Discover, American Express and Bitcoin.
U.S. corporations can pay with company checks, ACH or wire transfer. No order will be processed until funds are cleared
For international customers with credit cards issued outside of the U.S. we require the order to be verified using the OneSimCard verification procedure. We do accept credit cards from most foreign countries.
Attention:Â Customers from the following countries must use Bitcoin option only (we will not accept credit cards as a form of payment): Congo, Egypt, Ghana, Lebanon, Nigeria, Pakistan, Palestine and Syria.
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To make it simpler, you can deposit money into your OneSimCard Money Fund and then use the funds to make all purchases at OneSimCard.com including airtime recharges.
How do I prevent the service from expiring?
The OneSimCard phone number has no expiration, provided you made at least 1 call or sent an SMS once every 12 months.
However, the funds on the SIM expire 10 months after your last recharge. The minimum recharge amount is $25. You can keep the balance from expiring by simply recharging at least once every 10 months. If you let your balance expire, then all you need to do to get the service up and running again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you let your funds expire.
NOTE: For DataMax Plastic & DataMax eSIM SIM cards, if the SIM card has no balance, the SIM will expire and be removed from the account after 7 days, unless there is a data package currently active on the SIM (not a future activation). If there is no balance on the SIM and the active data package expires, the SIM will expire 7 days following the expiration of the active data package.
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An expired SIM can be restored for a $10.00 restoration fee plus a recharge of at least $25.00.
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How do I recharge using 1SIM Fund?
How can I contact customer support?
There are a number of ways you can contact customer support.Can I be notified of missed calls when my phone is off or outside of a coverage area?
Yes, for Universal, Expedition, and eSIM World Sim Cards, you will receive SMS or email notifications when you miss a call due to your phone being off or out of coverage. SMS notifications are sent when the phone is unavailable for a period up to 4 hours. Email notifications are sent, regardless of the time period, to the email address you have entered into your online voicemail profile. Notifications will be sent when you make/receive a call or enter a new roaming country. NOTE: if the caller leaves a voicemail message then you will not receive this extra missed call notification.Does OneSimCard offer a U.S. Military discount?
Yes! We offer a 15% discount (excluding airtime) for U.S. Military members when ordering with a verified .mil email address and entering promo code MILITARY15. This discount is only applicable for individual users, not for Corporate Accounts.Are there any discount SMS text message plans available in Europe or other countries?
Discount SMS from Europe and many other countries are available with OneSimCard Universal, OneSimCard Plus, Expedition (formerly Data & Roam) and Europe & More SIM cards.
Discount SMS 100 Plan
When activated, this plan provides 100 free classic SMS messages sent from Europe to any number in any country in the world. Messages should be sent from the normal SMS menu of your phone and NOT from the OneSimCard 'Travel SMS' menu. SMS plan will be effective for 30 calendar days after the activation took place. The plan can be activated from your OneSimCard web account. Activation cost is 10.00 USD. Â
New SMS plans are available in following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Vatican City.
To check how many days and SMS messages are left, dial *146*922*1#
Screen will show the following message: "SMS package active for X day(s) more, You have already used X of XX free SMS"
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What should I do if my OneSimCard phone or SIM card is lost or stolen?
If your phone or SIM card is lost or stolen and automatic recharge is on, this could be a serious problem.
To prevent this, log in to your account and activate the option to block your service immediately after you notice your phone or SIM card is missing. You can find this option in the My SIM Cards menu. Your OneSimCard service for this SIM card number will be instantly blocked. The remaining balance on your lost SIM can be transferred to another SIM card on your account or you can order a replacement SIM card if you would like to keep your phone numbers from the lost SIM. However, the existing data package can’t be transferred to the new SIM card.
Alternatively, you can contact customer service online or call 001-617-313-8888 for assistance.
Will you ship to Europe, Australia, Africa, Asia or other international locations?
We will ship to Europe or Africa or to any other continent.© 2006-2024 Belmont Telecom Inc., DBA OneSimCard.com. All rights reserved